1. How can I contact your store?
You can email us at info@shopneurova.com or call us at +44(0)203 3552920.
.2. Where are you located?
We are based in London, UK.
3. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods.
4. Do you ship across the UK?
Yes, we deliver nationwide across the UK.
5. How long does delivery take?
Standard delivery usually takes 3–5 business days. Express shipping options are also available at checkout. During times of high demand orders may take between 4-6 weeks to arrive.
6. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via email or SMS.
7. What is your return policy?
You can return unused items within 30 days of delivery for a refund or exchange (conditions apply).
8. What if the item(s) I received are defective, incorrect, or damaged?
Please contact us immediately if you have received merchandise that is incorrect, missing, or defective. Include your order number, photographs of the item(s), and any related details when you contact us. We will do our best to resolve your case as quickly as possible.
9. Can I change or cancel my order?
As we process orders quickly, you must request any changes or cancellations within 12 hours of placing your order. Requests made after 12 hours will be denied. However, once your order is delivered, you can return it for a full refund.
10. When will I receive my refund?
Refunds will be credited to your original payment method. For credit or debit card payments, refunds are typically processed by the card-issuing bank within 7–10 business days after we receive the returned item or cancellation request. If your refund has not appeared, contact your bank or card provider, as processing times can vary.
11. Do you offer international shipping?
Currently, we ship only within the UK, but international shipping may be introduced soon.
12. How can I stay updated about offers and new arrivals?
Subscribe to our newsletter or follow us on our social media channels for the latest updates and discounts.